Privacy Policy
Last updated: January 15, 2026
At Trustnexio Ltd. (hereinafter "Trustnexio," "we," or "our"), we are committed to protecting the privacy of visitors to our website trustnexio.com. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide to us.
1. Information We Collect
We collect information that you provide directly through the contact forms on our website, including your name, email address, and the content of your message. Additionally, we automatically collect technical information about your visit, such as IP address, browser type, operating system, pages visited, visit duration, and referring URLs. This information is collected through cookies and similar technologies, as detailed in our Cookie Policy.
2. Use of Information
We use the collected information for the following purposes: (a) responding to your inquiries and providing educational information about personal and family finances in the Colombian context; (b) sending you communications related to our educational content, provided you have given your consent; (c) improving and optimizing the performance and user experience of our website; (d) performing aggregated statistical analyses of site usage to improve our educational services; (e) complying with applicable legal obligations in the jurisdictions where we operate.
3. Legal Basis for Processing
The processing of your personal data is based on: (a) your express consent, granted when completing our forms and accepting this policy; (b) our legitimate interest in providing quality educational content and improving our services; (c) compliance with applicable legal obligations. You may withdraw your consent at any time by sending us an email at info@trustnexio.com.
4. Data Sharing with Third Parties
We do not sell, rent, or exchange your personal information with third parties for commercial purposes. We may share information with: (a) technology service providers who assist us in operating the website (hosting, analytics), who are contractually obligated to protect your data; (b) competent authorities when required by law or to protect our legal rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form data is retained for a maximum of 24 months. Analytical cookies are retained according to the timeframes specified in our Cookie Policy.
6. Your Rights
In accordance with applicable legislation, you have the right to: (a) access the personal data we hold about you; (b) request the rectification of inaccurate or incomplete data; (c) request the deletion of your personal data; (d) object to the processing of your data; (e) request the portability of your data; (f) withdraw your consent at any time. To exercise any of these rights, contact us at info@trustnexio.com.
7. Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, secure storage on protected servers, and restricted access to personal information by our team.
8. International Transfers
Since Trustnexio Ltd. is registered in Malaysia and our content targets audiences in Colombia, your data may be transferred and processed in jurisdictions other than your own. In such cases, we ensure that adequate safeguards are in place to protect your data in accordance with international privacy standards.
9. Minors
Our website and its educational content are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you become aware that a minor has provided us with personal data, please contact us so we can proceed with its deletion.
10. Changes to This Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. The date of the last update will be indicated at the beginning of the document. We recommend you review this page regularly.
11. Contact
If you have questions or concerns about this Privacy Policy or the processing of your personal data, you can contact us at: Trustnexio Ltd., Level 15, Menara CIMB, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia. Email: info@trustnexio.com.